Service Digitalization Specialist
Pubblicato il 03-09-2026 - BYD EUROPE in Milano
About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature.
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We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China.
Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide.
As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.Key Responsibilities:Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.Data Analysis and Reporting:
Data within the system to provide decision-making support for front-line teams and management.
Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.Qualifications:Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.Working language is English.
Fluent Mandarin speaking is a plus.5+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sa