Customer Success Manager – Enterprise
Pubblicato il 03-09-2026 - Jobtailor in Milano
- Own a portfolio of enterprise and top-tier clients end to end—from pre-sales alignment with the Sales team, through launch, to ongoing outcomes post go-live.
- Build and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.
- Maximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net-new.
- Oversee onboarding and delivery for measurable business impact, staying present and on-site with your key accounts.
- Turn client feedback into action for Product, Marketing, and Operations, and run business reviews backed by dashboards and KPIs.
Requirements
- 4 to 10 years in Key Account Management, Customer Success, or enterprise client-facing roles, managing deals of €50k and up.
- Commercial and negotiation experience with senior stakeholders and complex, multi-stakeholder organizations.
- SaaS or tech background. A legal or professional-services background is a plus.
- Proficiency with CRM and sales-support tools (HubSpot, Notion).
- Native Italian and fluent English.
Other European languages are a plus.
Core Competencies
Demonstrates expertise in Key Account Management and Customer Success, with a strong focus on client relationship building, revenue maximization, and delivering measurable business impact through effective onboarding and ongoing support. Proficient in managing complex stakeholder environments and utilizing CRM tools to drive client outcomes.
Highest-signal resume keywords
- Key Account Management
- Customer Success
- Commercial Negotiation
- SaaS Background
- Fluent English
ATS Optimization Keywords
Hard Skills
- Key Account Management
- Customer Success Management
- Commercial Negotiation
- Stakeholder Management
- Revenue Maximization
Soft Skills
- Relationship Building
- Client Engagement
- Feedback Implementation
Industry Keywords
- Enterprise Clients
- SaaS
- Professional Services
- Multi-Stakeholder Organizations
Tools & Technologies