Front Office Agent
Pubblicato il 03-09-2026 - Meliá Hotels International in Milano
“The world is yours with Meliá”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Mission: To manage properly all the activities related to Front Office Department
Main responsibilities:
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Check-in and check-out hotel guests in a timely and professional manner.
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Process all payments according to established procedures.
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Welcome guests in a friendly, prompt, and professional manner
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Register guests, issue room keys and provide information on hotel services and room location
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Up-sell rooms when possible, to maximize hotel revenue
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Accurately process all cash and credit card transactions in accordance with established procedures
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Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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Respond appropriately to guest complaints
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Make appropriate service recovery gestures in order to ensure total guest satisfaction.
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Perform other duties as assigned.
What are we looking for?
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Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
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Must be fluent in English; other languages are preferred.
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1-year experience in a fast environment in the same or similar position in a hotel/resort.
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Passionate for Hospitality and with a strong attitude to interpersonal relationships
The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the lev