03 set - Milano
CB Talents
Job Overview
We are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is on-site in Piraeus, Athens, Greece, providing the opportunity to work in a dynamic international support environment.
You will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience.
Key Responsibilities
-
Provide assistance to customers through phone, email, and digital channels.
-
Help customers track shipments and obtain delivery updates.
-
Address billing questions and support payment-related inquiries.
-
Process customer claims and service requests.
-
Provide guidance on service features and account management.
-
Resolve customer complaints and ensure a satisfactory outcome.
-
Maintain accurate documentation of all customer interactions.
Requirements
-
Native or fluent Italian (C1 level or higher).
-
English proficiency at B2 level.
-
Excellent communication and interpersonal skills.
-
Basic knowledge of computer systems and applications.
-
Ability to work in a fast-paced customer service environment.
-
Strong attention to detail and problem-solving abilities.
04 set - Torino
Cronoshare.it
04 set - Lavinio-lido di Enea
Cronoshare.it
04 set - Favignana
Cronoshare.it
04 set - Palermo
Cronoshare.it