03 set - Italia
Ahold Delhaize
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
The Senior Manager, End User Technology Engineering is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class end user technology solutions across ADUSA’s corporate and retail associate base. This role drives the service design, implementation and support of end user devices, actively keeping the environment current, secure and available. The ideal candidate demonstrates deep technical expertise, outstanding communication, and proven leadership skills to drive operational excellence in a fast-paced, high-impact environment.
In addition,
this position will serve as an escalation point for all matters related to executive technical support, working collaboratively with service providers and partner technology teams to develop and deliver services that effectively address the needs of the ADUSA community. The manager will lead a team of highly skilled engineering professionals, setting high standards for responsiveness, professionalism, and problem-solving. They will also oversee staff development through continuous initiatives, regular metrics assessment, and the adoption of ITIL best practices and strategies designed to enhance efficiency, communication, and the overall customer experience.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA and Chicago, IL.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:
- Lead a team of End User
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