03 set - Romano di Lombardia
Qvc Italy
RISERVATO A CANDIDATI APPARTENENTI ALLE CATEGORIE PROTETTE - LEGGE 68/99 Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects, and amazing career opportunities. QVC Group, Inc. is a Fortune 500 company with six leading retail brands: QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road.
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Your Opportunity, Your TeamThe Digital Store E-Commerce Personalization Specialist supports QVC Italy and leads personalization and UX optimization activities across web and app improving customer experience, conversion, and digital performance.
Where You'll Work
- This role is hybrid and require presence at our offices in Brugherio (MB) for several days each month (office days are predetermined and standard across the company).
- This is a full time – permanent contract.
What You'll DoReporting to the Digital Store Manager, you will be responsible for:
- End-to-End Personalization Ownership: leading the strategy, implementation, and quality control of all digital stores personalization initiatives across the digital customer journey to improve customer experience, conversion and commercial performances.
- Strategy & Test Coordination: partnering with Digital Store, Content, and A/B testing teams (locally and internationally) to build and coordinate personalization calendars and tailored customer experiences.
- Scaling Tests & Uniqodo voucher promotion support: transitioning successful tests into daily operations supporting the Retention team with the Uniqodo platform to plan and deploy onsite voucher campaigns based on web promos or customer behavior.
- Homepage & App Optimization: collaborating with the Store Programming and Trading teams to design personalization strategies for key pages (Homepage, Category pages, etc., and the App) to drive sales and catego
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