03 set - Reggio Emilia
Etinars
WHO WE ARE Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering robust, enduring connections built upon trust and transparency.
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. WHAT WE ARE LOOKING FOR IT Service Management Support Engineer | Space
Join our client’s international technical team and support the operational services of a space ground segment environment. The company is a long-standing partner of European space institutions, delivering solutions that ensure service continuity, monitoring, and quality for critical space operations.
We are looking for a motivated IT Service Management Support Engineer with 2–3+ years of experience in operational IT or service management, with solid knowledge of ITIL processes and service management tools, eager to grow within a structured,
international, and hands-on environment.
For this role, relocation to Rome is mandatory for candidates living far from the area.
A B2 level of English is required due to daily interactions with ESA teams and international stakeholders. YOUR TASKS
Configuration Management
Maintain and update service baselines, infrastructure, and documentation.
Track configuration items after changes and support audits for consistency.
Identify deviations from standards and report anomalies. Incident & Problem Management
Log, classify, and track incidents; ensure timely resolution within SLAs.
Communicate status and escalate critical issues.
Assist in root cause analysis, corrective actions, and process improvements.
Maintain knowledge base and known error records. Documentation & Reporting
Prepare operational reports on incidents, SLA performance, problems, and trends.
Keep service documentation accurate
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