03 set - Milano
Bottega Veneta
Summary Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description We are currently seeking a Global CRM Specialist as part of our dynamic team in Milan. How you will contribute?
- Support the Global CRM manager with the extraction of weekly, monthly & quarterly reports, dashboards and scorecards including main CRM KPIs and their analysis for internal and external distribution (Kering)
- Ensure data quality, consistency, and reliability across CRM reporting by conducting regular data validation, governance checks, and performance monitoring
- Perform analyses on customer behavior, retention, client engagement, loyalty, clienteling effectiveness, to identify growth opportunities and business risks
- Communicate with the regions and manage local CRM requests related to analytics and support for the CRM System
- Support the design and continuous enhancement of global dashboards and reporting solutions in collaboration with internal teams and external partners
- Identify opportunities to innovate CRM and client analytics processes through emerging technologies, AI-powered solutions, and new visualization techniques.
What we offer: CCNL Applied: National Collective Labour Agreement per gli Addetti alle Industrie Manifatturiere delle Pelli e Succedanei e Ombrelli e Ombrelloni Indicative Starting Salary: 28.000€ Eligibility to sales incentives as per company policy. Agevolazioni: in addition to those provided by the applicable National Collective Labor Agreement and by law, further benefits and initiatives are provided in accordance with current company policies. Who you are?
- University Degree in Marketing, Economics or equivalent experience
- Direct experience of 2 - 3 years i
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