Customer Service Representative
Pubblicato il 03-09-2026 - NEST in Mantova
Customer Service Representative - Dispatching/Follow Ups
ACT Support Associate - Dispatching & Follow Ups
Location: Sewell, NJ
Mid-Shift: Tuesday to Saturday OR Sunday to Thursday
Starting at $20/hour + Premio Potential
Fast-paced role. Big support. Strong benefits.
If you like staying busy, helping people, and being part of a team that actually works together-this might be your next move.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients' brand standards.
We believe great service starts with great people-and we invest in teams that care about doing things right.
What You'll Do
You'll be right in the middle of the action-connecting clients, service providers, and internal teams to keep operations running smoothly.
- Be the friendly, professional first point of contact via phone, email, text, and chat
- Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
- Track, update, and manage work orders so nothing falls through the cracks
- Follow up to confirm services are completed-then close the loop
- Prioritize work based on urgency and service level agreements (SLAs)
- Collect invoices, signed work orders, and required documentation
- Keep clear, detailed notes so everyone stays informed and aligned
- Help onboard new service providers and support coverage needs
- Problem-solve in real time, handle basic issues, and elevate when needed
- Multitask like a pro-calls, systems, and updates all at once
- Jump in to support teammates when things get busy
Busy? Yes. Boring? Never.
Who Thrives in This Role
- People who enjoy fast-paced, high-energy environments
- Team players who like collaborating and supporting others
- Strong communicators who keep things professional and positive
- Organized multitaskers who stay cool under