03 set - Gorle
Ingersoll Rand Careers
Job Title
Sales Support Specialist
Contract Type
12-Month Fixed-Term Contract (Maternity Cover)
Location
Gorle (BG), Italy
About Us
We are a global leader in industrial solutions, delivering innovative and
reliable products to customers worldwide. Our commitment to quality and
precision ensures that we remain at the forefront of technology and
manufacturing excellence.
Job Summary
The Sales Support Specialist supports both post-sales (aftermarket) and for
upgrade activities for engineered products in the Oil & Gas sector. The role
focuses on ensuring high customer satisfaction, efficient order execution, and
identification of business opportunities related to spare parts, services, and
upgrades.
Responsibilities
Manage customer requests related to spare parts, repairs and product upgrades.
Prepare and issue quotations for aftermarket solutions based on technical
specifications, BOMs, and customer requirements.
Follow up on aftermarket orders, ensuring on-time delivery, cost control, and
compliance with quality standards.
Provide technical and commercial support to customers regarding installed
equipment.
Identify opportunities for additional sales (spare parts packages, upgrades,
retrofit solutions, service agreements).
Maintain and update installed base data and aftermarket records.
Ensure alignment between customer requirements and internal capabilities.
Support contract review and order handover from sales to execution teams.
Qualifications:
Degree in Engineering (Mechanical, Industrial, or equivalent) or Technical
Diploma with relevant experience.
2–5 years of experience in aftermarket, sales support, or technical sales in Oil
& Gas or similar industries.
Experience with engineered-to-order (ETO) products is strongly preferred.
Knowledge of industrial equipment (e.g., rotating equipment, valves, pressure
systems) is a plus.
Familiarity with ERP systems (SAP) and CRM tools.
Preferred Skills:
* Excellent teamwork and soft skills
* Able to
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