CSM Manager
Pubblicato il 03-09-2026 - Ai Kosmo | the guest agent who sells in Italia
Full-time, flexible hours
Fully remote + quarterly team meetups
AI Kosmo is the guest agent who sells. An AI agent built for hospitality that answers guest inquiries on web chat, WhatsApp, phone, email and in-room. Kosmo checks live availability and turns conversations into direct bookings - 24/7, in any language, without OTA commissions. We're growing fast and looking for an Italian- and German-speaking Customer Success Manager. Manage onboarding calls with new customers
Build and maintain strong customer relationships
Perform quality checks on our products
Handle first-level support requests
Manage demo calls with potential customers
Identify and reach out to potential customers
Professional proficiency in German
Professional proficiency in Italian
Professional proficiency in English
Experience in customer success, sales experience is a plus
Knowledge of and experience in the hospitality industry
Interest in artificial intelligence and experience using it
Excellent organizational and time management skills
Ability to work independently as well as part of a team
Experience using CRM or customer management tools
Adaptability and flexibility to work in a fast-changing environment
Ability to quickly learn new tools and technologies
Strong customer focus and ability to build solid relationships
Self-discipline for remote work and openness to regular in-person meetups
Plenty of room for professional growth
Flexible environment that supports remote work