03 set - Italia
Minor Hotels Europe And Americas
Front Of House Manager – Anantara Palazzo Naiadi Rome Hotel Apply for Front Of House Manager – Anantara Palazzo Naiadi Rome Hotel at Minor Hotels Europe & Americas in Roma, LAZ, IT. This full‑time on‑site position offers great opportunities for career growth. Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world’s most unique and exciting locations.Key Responsibilities
- Lead, manage and develop all Front of House departments, ensuring a consistently exceptional guest experience.
- Oversee daily operations across Front Office, Concierge and Guest Relations, ensuring service is intuitive, efficient and personalised.
- Supervise the Porters, Doormen and Courtesy Car teams, ensuring a polished and professional arrival and departure experience.
- Act as a visible and inspiring leader in the lobby and public areas, setting the tone for luxury hospitality at every moment.
- Ensure smooth communication and collaboration with Housekeeping, F&B;, Engineering, Security and all operational departments.
- Drive service excellence through coaching, training and performance management.
- Handle guest feedback, special requests and service recovery with confidence, empathy and discretion.
- Monitor departmental procedures, standards and compliance, ensuring flawless execution and attention to detail.
- Support budgeting, scheduling, workforce planning and productivity across the Front of House function.
- Champion the hotel’s luxury positioning and contribute to delivering the distinctive Anantara guest experience.
Key Qualifications
- Proven experience in a senior Front Office or Rooms Division leadership role within a luxury hotel environment.
- Strong understanding of high‑end guest expectations and a personalised service culture.
- Demonstrated experience leading multi‑skilled Front of House teams in a fast‑paced, service‑driven operation.
- Natural host with excellent interpersonal, organisational and problem‑s
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