ETAP - Technical Trainer & Software Support Specialist

03 set - Italia
Schneider Electric

Their passion for excellence, innovation, and customer satisfaction drives everything we do. If you share that passion and want to contribute to a cleaner, smarter, and more resilient energy future, we invite you to join our team.
This role combines technical expertise with a passion for training and customer support. You will join a collaborative and supportive team that values knowledge sharing, problem‑solving, and continuous improvement. Your contribution will help customers successfully adopt and use IGE‑XAO/ETAPCAD‑CAE software solutions. If you enjoy working closely with people, delivering high‑quality training, and being part of a dynamic technical environment, this role is an excellent fit.
Deliver technical training sessions on IGE‑XAO/ETAPelectrical CAD‑CAE software to customers and partners.
Provide technical support, troubleshooting, and guidance to users via email, phone, and remote assistance.
Prepare training materials, documentation, and updated learning resources.




Collaborate with internal teams to resolve complex technical issues and contribute to product improvement feedback.
Assist in pre‑sales activities when required by demonstrating software capabilities.
Technical background in electrical engineering, automation, industrial design, or related fields.
Experience with CAD/CAE tools for electrical design.
Willingness to work on‑site tempo pieno in Bergamo.
Good command of the English language, both written and spoken.
Curiosity for learning new technologies and commitment to continuous improvement.
Reliability, trustworthiness, and a proactive approach in supporting customers and colleagues.
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a c

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