03 set - Roma
Alstom
Req ID:504908
At Alstom, we understand transport networks and what moves people. From
high-speed trains, metros, monorails, and trams, to turnkey systems, services,
infrastructure, signalling and digital mobility, we offer our diverse customers
the broadest portfolio in the industry. Every day, more than 80 000 colleagues
lead the way to greener and smarter mobility worldwide, connecting cities as we
reduce carbon and replace cars.
We are looking for an AFTER SALES ENGINEER in our site in Rome.
Purpose of the Job
The main purpose of the role is to provide technical support to maintenance
activities (on site or by remote) on Railway Signalling Systems operated by the
Alstom domestic and international Customers.
The role includes the responsibility to manage warranty obligations on the
projects in the scope of Alstom.
Position in the Organisation
The position will be part of Services Signalling Platform Organisation -
Maintenance Team
Hierarchical and Functional report to the Signalling Maintenance Manager
Network & Links
Internal relationships with other Alstom Functions:
System and Product,
Application Engineering, Industrialization, Supply Chain departments,
Installation.
External relationships with Customer infrastructures operators and with
maintenance technicians.
Responsibilities and Accountabilities
The person will be responsible for:
* definition and implementation of Maintenance and technical assistance plans;
* coordination and support to maintenance technicians on field;
* provision of performances and log analysis;
* provision of structured “return of experience” process by: reporting,
statistics, etc;
* execution and supervision of HW and SW retrofit and upgrade plans;
* provision of support to Service Signalling Platform organization in the
definition of maintenance strategy in tenders and offers;
* Cooperation with product engineering in the definition of maintainability
requirements during the product’s design phase.
The position also includes
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