03 set - Italia
Elekta
Solution Applications Specialists are tasked with ensuring that our internal and external customers receive first-class training and service support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score. Applications Specialists will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.
, We don’t just build technology. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. The company is listed on Nasdaq Stockholm. Description Solution Applications Specialists are tasked with ensuring that our internal and external customers receive first-class training and service support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.
Applications Specialists will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams. Provide market-leading, tailored training to customers, colleagues, and Distributor Specialists
Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations
Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction
Actively contribute to Service delivery to ensure that customer expectations are exceeded
Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction Authorities NA Relevant Knowledge, skills and competencies
Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable
Working knowledge of Elekta hardware and software products and prof
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