Senior Project/Implementation Manager
Pubblicato il 03-09-2026 - Altro in Italia
ServiceChannel is the leading cloud-based platform for Facilities Management and Maintenance operations. We help organizations source, procure, manage, and pay for repair and maintenance services across multi-site portfolios through a single, integrated system. With nearly two decades in the market, we combine proven industry expertise with the agility and curiosity of a fast-growing technology company. We are committed to building both a great product and a great place to work. Non aspetti, scorra verso il basso e invii la sua candidatura il prima possibile per non perdere l'possibilità. Key Responsibilities Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines Guide customers through configuration, training,
testing, and go-live with a strong focus on real-world operational adoption Communicate technical and functional concepts clearly to both technical and non-technical stakeholders, including facilities and operations leaders Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership Deliver end-to-end client support, including configuration recommendations, platform training, and integration support Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery Participate in cross-functional initiatives to advocate for facilities-driven customer needs and continuously improve the client experience Mentor junior project managers on implementation m