Technical Support Agent
Pubblicato il 03-09-2026 - Alpitronic in Bolzano
Your Responsibilities
Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
Collaborate with internal teams to improve troubleshooting procedures and service quality
Your Qualifications & Skills
Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role
Strong troubleshooting, analytical, and problem-solving skills.
Clear written and verbal communication skills, with the ability to guide technicians remotely
Ability to manage multiple priorities and remain effective in a fast-paced,
time-sensitive environment
Customer-focused, proactive, and structured approach to work
Ability to work independently and within an international team
Availability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays
Experience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantage
Professional fluency in English and either German or French is mandatory
OUR COMMITMENT
Innovative work environment in a young, dynamic team
High-tech projects in the future-proof sector of e-mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Total compensation starting from € 38,000 gross per year, including a 20% variable premio based on goal achievement
Additional company benefits
The compensation indicated represents the tota