03 set - Italia
Iveco Group
COMPANY PROFILE:
We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND. The five brands are each a major force in its specific business: IVECO, a pioneering commercial vehicles brand that designs, manufactures, and markets heavy, medium, and light-duty trucks; FPT Industrial, a global leader in a vast array of advanced powertrain technologies in the agriculture, construction, marine, power generation, and commercial vehicles sectors; and IVECO CAPITAL, the financing arm which supports them all. Iveco Group employs 33,000 people around the world and has 16 industrial sites and 22 R&D; centres. Further information is available on the Company’s website.
This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues
Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution.
Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback.
Fleets & products will be assigned depending on seniority.
Critical cases support & resolution
Provide practical guidance in case of complex high‑priority or unresolved issues , with a diagnostics focus
Support the introduction of corrective actions in the field , providing & validating fast technical containment solutions
Deliver advanced diagnostics on complex systems working directly with Engineering for in‑fiel
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