Service Order Handler internship
Pubblicato il 03-09-2026 - Hitachi Energy in Italia
The opportunity
We are looking for an intern to support Service Project Managers in ensuring efficient and accurate execution of customer orders from entry to delivery, acting as a key interface between Sales, Operations, and Customers.
How You’ll Make An Impact
Order Management
- Create, review, and manage customer orders in SAP
- Validate commercial terms (price, Incoterms, payment terms, delivery dates)
- Ensure completeness and accuracy of order data
Order Execution & Monitoring
- Track order progress from booking to invoicing and delivery
- Coordinate with supply chain, production, and logistics for timely execution
- Proactively communicate bottlenecks (availability, delays, discrepancies)
Customer & Stakeholder Interaction
- Act in collaboration with Project Manager for customers on order-related topics
- Support Sales with order status, backlog, and delivery commitments
- Collaborate with Finance on billing, credit checks, and disputes
Documentation & Compliance
- Ensure correct documentation (order confirmations, shipping docs, invoices)
- Maintain compliance with internal controls (SOX) and company policies
- Support audits with required documentation and traceability
Reporting & Data Quality
- Monitor order backlog, delivery performance, and KPIs
- Maintain high data quality standards in systems
Key Interfaces Other Than Project Managers
- Sales / Local Business Unit
- Supply Chain & Planning
- Logistics / Warehouse
- Finance & Controlling
- Customers
KPIs (typical)
- On-time delivery (OTD)
- Order accuracy / error rate
- Cycle time from order to delivery
- Backlog quality
Your background
Technical
- SAP (order entry, delivery, billing)
- Strong Excel; Power BI is a plus
- Understanding of order-to-cash (O2C) process
Soft Skills
- Strong coordination and problem-solving skills
- Attention to detail and data accuracy
- Customer-oriented mindset
- Ability to manage multiple orders/priorities
More About Us
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