Junior Technical Support Engineer
Pubblicato il 03-09-2026 - Siemens in Italia
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Here, your ideas turn into innovative solutions that transform industries, infrastructure, mobility and everyday life.
As a Junior Technical Support Specialist , you will be part of the Electrification and Automation area in Milan, contributing to the setup and success of a structured, world-class customer support process of the Business Unit. Your day-to-day activities will include acting as main entry point for our customer support process, ensuring the support process runs smoothly, and close collaboration with product experts and engineering to support the best customer experience in making use of Siemens customer support processes.
Actively supporting structuring and up-scaling of the processes for customer support, adopting a robust process to trace cases, leveraging existent Siemens tools.
Acting as entry point for customers needing support using or selecting Siemens Electrification and Automation products
Providing first-level technical support for protection relays, energy automation, power quality and medium voltage products.
Leveraging AI and digital tools to improve troubleshooting, knowledge sharing and technical support processes.
Assisting customers in troubleshooting product configurations, commissioning, and operation issues.
Analysing technical requests and identify appropriate solutions in collaboration with senior specialists and Headquarters.
Supporting root-cause analysis activities and contribute to resolving technical issues.
Contributing to building a structured knowledge base that improves future troubleshooting activities and customer experience.
Collecting feedback from customers regarding product performance and usability.
Sharing market and application insights