Store Customer Care Leader: Multichannel Service Excellence

03 set - Italia
Industria del legno e dei mobili

IKEA is seeking a Customer Relations leader in Italy to drive local service offerings and ensure seamless customer journeys across channels. You will lead a team, align with country priorities, and manage service operations from planning to execution, including sustainable practices and compliant processes.
The role focuses on delivering a superior customer experience, implementing a robust services strategy, and fostering a growth-minded culture within the team.
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