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Company Overview
Dojo is a leading payments acquirer in the UK, building in‐person commerce infrastructure that serves over 150,000 merchants across four countries. You'll be the key to understanding their experience, gathering feedback, and working with our teams to shape the future of our product. Spend time with partners to train their teams, listen to their feedback, and identify key issues to improve the merchant experience.
Work closely with our sales team to ensure the smooth in‐life management of our merchants.
Analyze internal data to proactively identify merchants who may need support or intervention.
A background in customer operations, inside sales, support, or success, ideally in a fast‐paced, tech‐focused environment.
Compensation & Benefits
In compliance with Legislative Decree No. 96/2026, the minimum initial gross annual salary (RAL, distributed over 14 monthly instalments) for this advertised position is €35,000. Meal vouchers will be provided. This position is categorized under the CCNL del Terziario, della Distribuzione e dei Servizi (Codice CNEL H011),
third level.
We believe our best work happens when we collaborate in‐person. These "together days" foster communication, drive innovation, and spark our brightest ideas. That's why we have an office‐first culture, meaning working from the office 4+ days per week. With offices across Europe, we offer quiet zones for deep focus, collaboration spaces for big ideas, and social hubs for catch‐ups.
You keep going even when it's easier not to.
You're customer‐obsessed. You know how important customers are to what you do.
Diversity, Equity, and Inclusion
We build teams that reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you're curious, and you think customer‐first, you have a place at Dojo.
To make sure you're the best you can be throug
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