2nd Level Support Manager
Pubblicato il 03-09-2026 - ShowHeroes Group in Pavia
ph3About us /h3 pShowHeroes is a global leader in CTV and digital video advertising solutions. Through premium publisher partnerships, advanced contextual targeting technology, and innovative creative formats, the company helps brands and publishers build meaningful audience connections across all screens. /p pPowered by its SemanticHero AI platform, ShowHeroes delivers highly relevant, privacy-conscious advertising, and video solutions at scale. Founded in 2016 and headquartered in Berlin, the company operates internationally across Europe, Latin America, and Asia. /p pYou're the technical problem solver our publisher partners rely on every day. /p pAs a 2nd Level Support Manager, you'll take ownership of technical support requests from start to finish. Whether it's troubleshooting integrations, investigating unexpected behavior, or coordinating with internal teams and external partners, you'll make sure every issue finds the right solution. /p pYou'll work in a highly technical environment where curiosity, analytical thinking, and a hands-on mindset are key. Every day brings new challenges, new technologies, and new opportunities to learn. /p h3What You'll Take Charge Of /h3 ul liManage 1st and 2nd level support requests from initial investigation through to resolution. /li liTroubleshoot technical issues related to advertising products, integrations, and publisher setups. /li liSupport publisher partners through our ticketing system. /li liTake full ownership of every request, coordinating with Product, Engineering, Key Account Management, or external partners whenever needed until the issue is fully resolved. /li liConfigure and validate customer setups across multiple systems and tools. /li liContribute to an outstanding support experience through clear communication and a solution-oriented approach.
/li /ul h3What We're Looking For /h3 ul li1–3 years of experience in technical support or a comparable customer-facing role. /li liYou're comfortable working in a technical environment and enjoy solving complex problems. /li liYou have an understanding of HTML and CSS. /li liYou enjoy investigating technical issues and solving problems /li liYou're curious, enjoy learning new technologies, and feel comfortable working with multiple software platforms and tools in your daily work. /li liYou take ownership of your work and stay responsible for a topic until it's fully resolved. /li liYou're an excellent communicator and collaborate effectively with customers, external partners, and internal teams. /li liYou communicate confidently in English (B2 or higher). German language skills are highly valued. /li liPrevious experience in AdTech or programmatic advertising will be considered a strong advantage. /li /ul h3What's In It for You /h3 ul liA technology and media company with numerous branches worldwide (e.g. Paris, New York, São Paulo, Milan and Berlin) /li liFlexible workplace /li liA friendly and inclusive culture with equal opportunities for everyone /li liA place to grow and take initiative /li liOne mental health day per year to focus on your well-being /li liTeam events, winter parties, and more to celebrate our successes together /li liFour impact days per year to contribute positively to our environment and society /li /ul pPeople at ShowHeroes /p pAt ShowHeroes, we are committed to fair and objective decision-making across all stages of the employee lifecycle. This includes recruitment, hiring, promotion, and compensation processes. /p pWe evaluate candidates and employees based on qualifications, performance, and alignment with our company values, regardless of gender, age, origin, religion, or disability. /p /p #J-18808-Ljbffr