DT Business Analyst Commercial – Aftersales
Pubblicato il 03-09-2026 - Candy Hoover Group in Brugherio
Responsibilities
- Collect and analyze business requirements.
- Support users in formalizing requirements, addressing solutions, and designing processes from a digital transformation point of view.
- Manage and lead specific tasks or streams within a project, identifying phases, monitoring progress, and providing day‑to‑day training and production support.
- Support users in project activities and testing of new functionalities and enhancements.
- Interact with other DT areas to deliver a range of solutions.
- Interact with third‑party suppliers, validate proposed solutions, and monitor activity planning, associated costs, and due dates.
- Willing to travel, domestically and internationally, in accordance with project needs.
Qualifications
- Proven application experience or knowledge of main aftersales processes, preferably in the home‑appliance industry.
- Basic knowledge of end‑to‑end supply‑chain processes in sales and reverse logistics.
- Knowledge of pricing models in B2B/B2C channels.
- Degree in Management Engineering or Information Technology.
- Minimum 4–5 years of professional experience in a similar position within multinational or consulting firms, preferably in sectors with high industrial complexity and advanced IT environments.
- Fluent in Italian and English.
Soft & Technical Skills
- Ability to meet deadlines and prioritize requests.
- Creative and analytical thinker with strong problem‑solving skills.
- Excellent interpersonal relationships, communication, and team collaboration skills.
- Self‑starting attitude and comfort working in both small and large teams.
- Flexibility to adjust priorities when business needs change.
- Experience with front‑end usage/implementation such as CRM (Salesforce preferred), B2B/B2C portals, or custom applications.
- Basic knowledge of SAP modules (SD, MM) and integration with FI‑CO.
- Strong project‑management skills and familiarity with Agile methodologies.
Employment Information
- Employment type: Permanent con