03 set - Milano
Michael Page International
Categoria:
Industrial / Manufacturing
Luogo di lavoro:
Milano e provincia
- International automotive player in start-up phase in Italy (Milan)
- Ownership of After Sales and Warranty set-up
Reporting to European management, the candidate will be responsible for building and developing the After Sales function, with a focus on warranty, technical training, and quality processes. This position will play a key role in defining procedures, setting up operations, and supporting the company's growth in Italy.
- Build and implement technical management, training, warranty, and claims processes, including team set-up;
- Provide technical support and contribute to the development of quality and warranty systems;
- Define and monitor KPIs for the technical quality team and service network;
- Implement the technical quality business plan;
- Develop and execute training plans;
- Set up and manage technical training sessions;
- Define and track KPIs for the warranty team;
- Lead warranty business planning and manage warranty operations across service stations and dealers;
- Support additional activities within the After Sales department.
Requisiti:
- Fluent in Italian and English;
- Experience in a similar role within the Automotive industry (OEM or distributor), preferably within the European market;
- Strong understanding of aftersales, warranty, and technical quality processes;
- Experience managing dealer and service networks;
- Hands-on, proactive approach, with the ability to operate in a start-up environment;
- Strong organizational and stakeholder management skills.
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