03 set - Milano
Sprinklr
Sprinklr is the definitive, AI‑native platform for Unified Customer Experience Management (Unified‑CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
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By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Job Description
Fluency in the Sprinklr TPA plays a key role in crafting and executing robust implementations for enterprise‑grade customers, utilizing Sprinklr’s suite of products and services. The TPA serves as the technical lead driving the design, deployment, and optimisation of scalable Sprinklr platform solutions including, but not limited to, Contact Centre as a Service (CCaaS). The TPA is engaged early in our projects, working closely with the customers, engagement managers, solution consultants, and product teams. From supporting pre‑sales scoping to solution delivery,
the TPA ensures that the solution architecture meets the customer’s goals and provides support for creating scope of work.
Your Responsibilities
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- Support the sales process by reviewing solution design, evaluating implementation strategies, and customising estimates for TPA‑assigned accounts.
- Provide consultation to stakeholders with appropriate design and solution approaches, managing technical implementation decisions, defining solutions, and identifying critical risks throughout the engagement lifecycle.
- Work with solution consultants and engagement managers to ensure solution designs meet customer needs.
- Initiate and own the design of artifacts, security compliance documentation, and other operational foundations.
- Analyse business and technical requirements to offer a comprehensive architecture, including low‑level designs (LLDs) and an architectural blueprint for digital transformation,
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