03 set - Roma
Soho House
As a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact
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Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service.
Key Accountabilities
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- To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
- To maintain a spotless, pristine work environment.
- To provide service to and is accountable for an assigned section.
- To develop relationships with members in order to provide personalized service.
- To polish cutlery ensuring they are ready for service.
- To prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).
- To support with opening and closing procedures including but not limited to the set up and break down of stations.
- To maintain a spotless and pristine working environment.
- To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
- To wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
- To handling all member interactions with the highest level of hospitality and professionalism and elevate any complaints to your floor manager.
- To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.
- To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
- To support the team with any of their needs on an ad-hoc basis.
Measures of Success
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- Positive feedback from member surveys.
- Mystery guest
- Punctuality.
- Feedback from management team.
- Weekly and monthly knowledge tests.
Requirements
A successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. xysqume You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
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- Passion for Food, drinkand hospitality
- Strong attention to details
- Organised and reliable
- Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
Physical Requirements
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- Must be able to seize, grasp, turn and hold objects by hand
- Able to work on your feet for at least 8 hours
- Occasionally kneel, bend, crouch and climb as required
- Staff Canteen
- Monthly Staff Screenings & Staff Gym Classes
- 50% Discount on Cowshed Spa
- 50% F&B; Discount
- 50% Discount Public Restaurants
- Birthday Gift: 1 day OFF+Voucher
- House Hero and Introduce a Star Program
- Corporate Benefits (access discounts platform)
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