Resident Engineer
Pubblicato il 03-09-2026 - Comgent in Milano
Resident Engineer (2 positions available, L3)
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Join Comgent as a Resident Engineer. Two L3-level positions are open.
Responsibilities
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- End-to‑End Trouble Ticket Resolution: act as the critical bridge between the customer and L2/L3 support teams, including monitoring and ensuring SLA‑compliant ticket acceptance, executing initial case triage, assigning cases to the correct domain, and driving the resolution process to completion.
- Operational Excellence: provide expert guidance and hands‑on support to operations teams to maintain network stability, performance, and security during event‑time operations.
- Stakeholder Engagement: coordinate closely with venue managers, engineering teams, service providers, and event operations leadership to align designs and deployments with event timelines and evolving requirements.
- Issue Resolution: act on complex network incidents,
ensuring rapid diagnosis and resolution to protect critical event services.
- Documentation & Handover: produce and maintain comprehensive documentation, implementation guides, and operational runbooks to support seamless handover to operations.
- Continuous Improvement: identify opportunities to optimize designs and processes, drawing from lessons learned in previous large‑scale event networks.
Shift Schedule (CEST)
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- Day: 06:00 – 15:00
- Evening: 14:00 – 23:00
- Night: 22:00 – 07:00
Requirements
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- 5+ years in telco operations delivery, ideally in large‑scale or high‑availability environments.
- Proven experience designing and implementing Core & Edge networks, SD‑WAN, LAN/WLAN, and security solutions.
- Strong knowledge of network monitoring, incident management, and operational support processes.
- Ability to lead and coordinate multi‑vendor and cross‑functional teams in time‑critical projects.
- Excellent communication skills to interfac