03 set - Roma
Kuoni Tumlare
ph3About Kuoni Tumlare /h3pAt Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. /ppOur solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. /ppWe cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world. /ph3About The Business /h3pOur Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free. /ph3About The Role /h3pWe are currently offering a position as Customer Service Manager to join our team in our Rome Office. /ph3Job profile /h3pThe Customer Service Manager is responsible for leading the team in providing excellent customer service.
They will monitor and assign workload as well as other tasks and projects for the team. They must also manage the team's performance, working to maintain a high level of customer satisfaction. The Customer Service Manager will also be responsible for coordinating with other departments and suppliers and leading the emergency response team in the event of a crisis. /ph3Key activities /h3pGuide the team in providing excellent customer service, by monitoring and assigning workload, in order to ensure enquires are responded to in a professional and timely manner. /pulliKeep GM informed about team via reports, statistics, and meetings. /liliSupport with HR matter such as: hiring and planning staff holidays and permits, to ensure best coverage throughout the year. /liliDefine and achieve team targets, by sustaining team performance and conducting annual appraisal reviews, identifying staff mentoring and coaching needs. /liliMaintain a positive work environment by optimizing and clarifying processes to increase productivity and efficiency. /liliCoordinate and lead the emergency response team. /liliCoordinate with responsible departments in case of quality issues.
/liliPlan and coordinate team and own business travel such as inspections, tour attendance, meet greets and client/supplier meetings and other business projects. /liliCarry an emergency after-hours mobile phone. /li /ulh3To succeed in the role, you should have: /h3ulliPrevious experience in customer service or the travel industry. /liliBusiness level English and Italian is essential (both verbal and written). /liliKnowledge of any third language is desirable (e.g., Japanese, Mandarin, Korean). /liliHands-on experience and good market cultural knowledge for our destination as well as our clients. /liliAI tools to the computer literacy – experience in working with Microsoft packages is desirable. /liliGood business reporting/statistic producing skills are preferred. /li /ulh3We are looking for a person who has: /h3ulliSolid problem-solving skills. /liliExcellent written and verbal communication skills. /liliEnthusiasm in delivering outstanding results. /liliThe ability to prioritize and multi-task in a complex environment and work under pressure. /liliAbility to build good relationships with suppliers and customers (both internal and external). /liliMotivated person, team player with pro-active attitude. /liliGood leadership and time management skills. /li /ulh3What We Offer: /h3ulliOpportunity to work in an international environment. /liliDiverse inclusive culture. /liliLearning training opportunity for growth. /liliDedicated employee engagement activities. /liliFlexible remote working. /liliAnnual gross salary - range 42,5K / 48K /lili2 years contract /li /ul /p #J-18808-Ljbffr
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TITANIUM
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