03 set - Milano
Delivery Mates
ppWe are looking for a bSenior Logistics Operations Manager /b to lead our Italian operations and drive performance, quality and profitability across bMilan, Bologna and Rome /b. /ppYou will bown the operational KPIs and service quality /b, lead multi-city teams (controllers, HR/people support and local operations staff), manage the bPL and budget /b, and represent the company in bweekly client meetings /b for key accounts. /ppThe ideal candidate has solid experience running logistics operations in Italy, is confident with numbers, and is very strong in Excel and data-driven decision-making. /ph3Key responsibilities /h3h3Operational performance quality /h3ulliOwn the boperational metrics /b (on-time performance, delivery success, quality, productivity, safety) across Milan, Bologna and Rome. /liliEnsure processes and SOPs are correctly implemented and followed at station/city level. /liliRun regular performance reviews with local teams and implement corrective action plans where needed. /liliEnsure consistent service quality across all cities, aligned with client SLAs. /li /ulh3Team leadership organisation /h3ulliLead and coach local teams, including bcontrollers, HR/people support and city operations leads /b. /liliSet clear goals, monitor performance, and support the development of key team members. /liliFoster a culture of ownership, accountability and continuous improvement. /li /ulh3Client relationship management /h3ulliHold bweekly operational meetings with key clients /b, presenting KPIs, root-cause analysis and action plans.
/liliAct as main operational escalation point for Italian operations. /liliWork closely with clients on ramp-ups, peak planning and new initiatives. /li /ulh3PL, budget financial control /h3ulliOwn the boperations PL /b for Italy: revenue, variable and fixed costs. /liliPrepare and manage bbudgets and forecasts /b together with the Country Manager and Finance Controller. /liliMonitor margins and unit costs; implement cost-optimisation initiatives without compromising quality. /liliEnsure accurate monthly reporting and explanation of variances vs budget/forecast. /li /ulh3Cross-functional collaboration /h3ulliWork closely with the bFinance Controller /b on reporting, accruals, and financial analysis. /liliCoordinate with HR on workforce planning, hiring needs and people issues. /liliCollaborate with Fleet, IT and other support functions to ensure operations run smoothly. /li /ulh3Data, reporting continuous improvement /h3ulliUse bExcel and data /b to analyse performance, identify trends and drive decisions. /liliBuild and maintain operational dashboards and standard reports. /liliLead continuous improvement projects to increase productivity, reduce waste and improve service.
/li /ulh3Requirements /h3ullib5+ years’ experience in logistics operations in Italy /b (last-mile, parcel, e-commerce or similar). /liliProven experience bmanaging PL /b and budgets for an operations function. /liliVery strong bnumerical skills /b and a bdata-driven mindset /b. /liliAdvanced bExcel skills /b (pivot tables, lookups, basic modelling, data analysis). /liliExperience leading multi-site or multi-city operations teams. /liliComfortable running bclient-facing meetings /b and presenting KPIs/action plans. /liliStrong organisational skills, attention to detail and ability to prioritise under pressure. /lilibFluent English /b (spoken and written). Italian is strongly preferred due to the nature of the role. /liliWillingness to btravel regularly /b between Milan, Bologna and Rome (and between Barcelona/London For Board Meetings). /li /ulh3Nice to have /h3ulliExperience working with large e-commerce / parcel / last-mile clients. /liliBackground in fast-growing or scale-up environments. /liliExperience with BI/reporting tools in addition to Excel. /li /ulullibCompetitive salary /b, aligned with experience and responsibility. /lilibPerformance bonuses /b linked to operational KPIs and PL delivery. /lilibExpansion bonuses /b for successful ramp-up of new cities, services or volumes. /liliOpportunity to build and shape a bmulti-city operation /b in a growing business. /liliClose collaboration with senior leadership and clear progression opportunities. /liliTravel expenses covered in line with company policy. /li /ul /p #J-18808-Ljbffr
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