Front Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7myl66

ppLanguages: English, Italian and Russian is a plus /p pStart: ASAP /p pI am seeking an exceptional bFront of House Manager /b to oversee the guest-facing operations of a luxury hospitality environment. /p pThis role is ideal for a polished, confident, and service-driven professional who is accustomed to working with high-profile VIP guests and delivering discreet, personalised service at the highest level. /p pThe successful candidate will combine strong reception and guest services experience with an understanding of food and beverage operations. /p pYou will act as a visible ambassador for the venue, ensuring that every guest receives a seamless, professional, and memorable experience from arrival to departure. /p pA consistently high standard of personal presentation is essential for this position. /p h3Key Responsibilities /h3 ul liOversee the daily front of house and guest-facing operations. /li liDeliver highly personalised, discreet, and professional service to VIP guests. /li liWelcome and assist guests on arrival, ensuring a smooth check-in and departure experience. /li liManage guest requests, special arrangements, complaints, and service recovery with confidence and professionalism. /li liCoordinate closely with reception, security, and management teams. /li liMaintain a strong presence throughout the guest areas and ensure the highest service standards are consistently achieved. /li liSupport reception operations, including guest communication, booking information, payments, and administrative procedures. /li liAssist with food and beverage service when required and ensure coordination between front of house and FB teams. /li liTrain, coach, and guide team members in service standards, guest interaction, personal presentation, and operational procedures. /li liLead by example and create a positive, professional, and service-focused team culture.



/li liMonitor guest feedback and identify opportunities to improve the overall guest experience. /li liAssist with VIP arrivals, special occasions, and bespoke guest requests. /li liEnsure that the property’s presentation, atmosphere, and service delivery remain consistently aligned with luxury standards. /li liPrepare handovers, reports, and operational updates for senior management. /li /ul h3Candidate Profile /h3 ul liPrevious experience in a Front of House Manager, Guest Relations Manager, Reception Manager, Assistant Front Office Manager, or similar role. /li liProfessional experience working in luxury hotels, private residences, premium venues, or other high-VIP environments. /li liStrong background in reception and guest services. /li liPractical understanding of food and beverage operations. /li liExperience training, coaching, and developing hospitality staff. /li liExcellent interpersonal and communication skills. /li liNaturally polished, composed, and confident when dealing with demanding or high-profile guests. /li liImpeccable personal presentation and a professional approach at all times. /li liStrong attention to detail and a proactive, hands-on working style. /li liAbility to remain calm, discreet, and solution-oriented under pressure. /li liFlexible approach to working hours, including evenings, weekends, and public holidays when required. /li liValid driving licence and confidence driving as part of the role, where necessary. /li /ul h3Personal Qualities /h3 pThe ideal candidate is a natural host who understands that luxury service is built on anticipation, discretion, and attention to detail. /p pYou will be warm and approachable while maintaining professional boundaries, and you will have the confidence to guide both guests and colleagues in a high-expectation environment. /p pYou are highly organised, well presented, and comfortable taking responsibility for the smooth running of all front of house activities. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7myl66