Receptionist/Cashier...
Pubblicato il 03-09-2026 - hosco_abroad in Verona
Company DescriptionConstance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job DescriptionConstance Ephelia, a luxurious resort in Seychelles, is seeking a professional and friendly Receptionist/Cashier to join our front-of-house team. In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and efficient service throughout their stay. - Greet and check-in guests with a warm, professional demeanour, providing a positive first impression of our resort - Handle cash and card transactions accurately, maintaining precise financial records and reconciling daily accounts - Respond to guest enquiries and requests promptly and courteously, providing information about resort facilities and local attractions - Manage room reservations, bookings, and amendments efficiently using the Opera property management system - Coordinate with other departments to ensure seamless guest experiences and communicate special requests or requirements - Perform administrative tasks such as answering phone calls, managing correspondence, and maintaining guest records - Assist with guest check-out procedures, process payments, and conduct final billing reconciliation - Maintain an organised and tidy reception area,
ensuring all materials and documentation are properly filed and accessible - Support the front office team in various daily operations and provide assistance during peak periods - Address guest concerns and complaints with professionalism, escalating complex issues to management when necessary - Maintain strict confidentiality regarding guest information and resort security protocols - Assist with concierge services, including restaurant reservations, activity bookings, and guest recommendations - Contribute to staff training and mentoring of junior reception team members as required Qualifications - Diploma in Hospitality/Hotel Management or equivalent qualification - Minimum 2 years of previous experience in a similar receptionist or front-of-house role, preferably within the luxury hospitality industry - Excellent verbal and written communication skills in English, additional languages such as French, German, or Mandarin are advantageous - Strong customer service orientation with a friendly, professional demeanour and genuine passion for guest satisfaction - Prior experience working with Opera property management system is mandatory - Proficiency in computer systems, Microsoft Office applications, and cash handling procedures - Demonstrated ability to multitask and prioritise effectively in a fast-paced, high-volume environment - Keen attention to detail, strong organisational skills, and basic accounting or bookkeeping knowledge - Ability to work flexible hours,
including evenings, weekends, and public holidays - Excellent conflict resolution and problem-solving skills with the ability to handle guest concerns professionally and diplomatically - Knowledge of point-of-sale (POS) systems and payment processing technologies - Professional appearance, grooming standards, and presentation befitting a luxury resort environment - Strong ability to work both independently and collaboratively as part of a cohesive front office team - Additional hospitality, customer service, or guest relations certifications are desirable - Knowledge of the Seychelles tourism industry, local attractions, and cultural awareness would be beneficial Additional InformationWORK WITH CONSTANCE Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do. We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. Be part of a company that values people, innovation, and excellence. vetrinabakeca