03 set - Roma
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Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
Role Overview
We're looking for a Strategic Account Manager who knows how to win in complex enterprise sales. You'll be working shoulder-to-shoulder with our Country Manager in Italy, signing collaborations, expanding accounts, and creating long-term value for some of the largest enterprises in the Italian market. It's not about selling features—it's about selling vision, transformation, and first‐mover advantage in a space that every enterprise will soon be racing into.
Responsibilities
Own and grow strategic accounts, building and managing relationships with Wonderful's enterprise clients
Build strong relationships with stakeholders and decision‐makers to align Wonderful's products with clients' business goals
Drive product adoption and maximize client success and satisfaction
Collaborate with Product & Engineering to help improve our product and shape upcoming features
Turn customer feedback into product direction, influencing roadmap and solution design
Expand Wonderful's footprint by opening new doors and landing new enterprise customers
Requirements
3-4 years of Account Management experience in a consumption‐based company, or
6+ years of experience in a top‐tier consulting firm, or start‐up, or large software companies
At least 1 year working in the local market
Exceptional communication skills, written and spoken
Experience in a startup in a hyper‐growth stage – a big plus
Fluent in English and Italian
Strong strategic thinking and relationship management skills
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