03 set - Padova
Etinars
ph3WHO WE ARE /h3pEtinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive-level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon trust and transparency. Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. /ph3WHAT WE ARE LOOKING FOR Desktop Support Engineer | Space Sector /h3pJoin our client’s international team in Rome (Anagnina Area), supporting key IT activities within programmes linked to European institutions and the space sector. The organisation operates in highly structured and mission-critical environments, delivering services and operational support across complex international projects. The company is a long-standing partner of space institutions, delivering solutions for Earth Observation, scientific data platforms, and operational digital environments. /ppWe are looking for a motivated Desktop Support Engineer/ICT Specialist with at least 2 years of experience directly supporting users and performing hands-on technical activities, eager to strengthen their career in a dynamic, international, and service-oriented environment. /ppA B2 level of English is required. /ppFor this role, candidates living far from the work location must be willing to relocate to the area of our client’s office in Italy (Rome), unless they are able to commute regularly. /ph3YOUR TASKS /h3ulliTaking ownership of raised incidents and service requests via the ticketing system, ensuring that requests are fulfilled within the agreed SLA or that incidents are resolved as quickly as possible to restore nominal service levels. /liliProviding 2nd and 3rd line support (on-site and remote) to end-users in Europe regarding standard and non-standard service requests or incidents related to end-user computing devices (laptops, mobiles, tablets), user workstations (monitors, keyboards, mice, headsets, docking stations, and other peripherals), video-conferencing equipment, printers, and other front- and backend services. /liliDocumenting identified solutions and updating the Knowledge Database.
/liliInitiating proactive actions to prevent incidents from recurring. /liliWorking with Problem Management to document root causes and, together with SMEs around the affected services, contributing to potential solutions to recurring problems. /liliRecommending changes related to process improvements, standardisation, and other relevant enhancements to prevent recurrences. /liliProviding technical information and support on the evaluation, installation, acquisition, and use of services, independently or in collaboration with SMEs and 3rd party vendors. /liliAssisting in the standardisation of IT processes across European locations and documenting IT procedures, as well as creating knowledge base articles for both the internal IT team and end-users. /liliSuggesting and driving IT service automation and workflow improvements. /liliSupporting Asset Lifecycle Management, including assisting with the purchase of hardware, software, and accessories, tracking deliveries, inspecting received equipment, executing regular tool-supported inventory for the relevant offices, and handling EOL disposal in line with policies and procedures. /liliPreparing and deploying end-user devices, workstations, and peripherals. /liliPreparing, configuring, and deploying video-conferencing equipment, independently or with support from the team. /liliContributing to ICT Projects by supporting the design, implementation, and initial operational support of project deliverables within the scope of expertise. /liliMaintaining professional and technical knowledge through continuous market review, training, workshops, and professional publications. /liliReporting status, raising issues proactively, and contributing to the overall team effort as needed.
/li /ulh3YOUR SKILLS AND EXPERIENCE /h3h3Minimum Requirements /h3ulliAt least 2 years of experience directly supporting users and performing hands-on technical tasks. /liliStrong knowledge of Microsoft Windows, Microsoft Office 365, and other user productivity tools and applications. /liliExperience in user, identity, and device management using Active Directory, Entra ID, Intune, Defender, Autopilot, and other deployed tools. /liliKnowledge of Polycom video-conferencing equipment. /liliFluent English and preferably one of the operating languages of the relevant European office, ideally the local language of the country of assignment. /li /ulh3People Communication Skills /h3ulliExcellent people skills, supporting smooth and positive interaction with end-users, IT Leads, partners / 3rd parties, and operational teams. /liliStrong communication skills, with the ability to ask the right questions and provide the necessary information clearly and concisely, adapting to the audience. /liliCollaborative and customer-oriented communication style. /liliProfessionalism, customer-centric service delivery, and a strong user experience focus. /liliExcellent problem-solving skills, strong attention to detail, and ability to work effectively in a fast-paced environment. /liliA team-player mindset, decisiveness, initiative, and ability to build long-lasting relationships with the business. /li /ulh3EXTRA INFORMATION /h3ulliLocation: Rome (Anagnina Area), Italy /liliWork mode: Presence at the company office is required 4 days per week, on a non-cumulative basis and not divisible into half days. On the days scheduled for Lavoro da remoto, the company reserves the right to request office presence with 24 hours’ notice whenever urgent and justified technical, organisational, or operational business needs require it. /liliWork environment: International, structured, and service-oriented, supporting European space programmes /liliType of contract: Permanent + Corporate Benefits Package /liliEU Citizens /liliNon-EU Citizens already based in the EU with a valid work permit /li /ulpAt Etinars, we are committed to supporting a Diverse and Inclusive Community. If you identify as part of it and meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview. /p /p #J-18808-Ljbffr
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