03 set - Liguria
Virtual
Key Responsibilities Provide end-user support (Level 1 and basic Level 2) via ticketing system Install, configure and troubleshoot Windows client devices Manage user accounts and permissions (Microsoft 365, Active Directory) Support onboarding/offboarding processes (users and devices) Configure and support mobile devices (iOS and Android) Maintain IT documentation and knowledge base Support and guide junior Help Desk resources on daily activities Requirements (Must-have) ~3 years of experience in IT Support / Help Desk ~ Good knowledge of Windows 11 troubleshooting ~ Experience with Microsoft 365 (user management, basic administration) ~ Basic knowledge of Active Directory (users, groups, password reset) ~ Experience using a ticketing system ~ Good communication skills with end users ~ Ability to manage multiple requests and prioritize tasks ~ Based in Genoa area Nice-to-have Experience with Level 2 support activities Basic networking knowledge (IP, DNS,
Wi-Fi) Experience with device deployment tools What we are looking for Reliable and structured approach to daily support activities Ability to work both independently and within a team Proactive attitude in problem solving Attention to confidentiality and data handling Screening Notes (for External Recruiters) Prioritize candidates who: Have real hands-on Help Desk experience (not only internship) Have already worked with Microsoft 365 administration Show exposure to Level 2 activities (even partial) Are used to working with ticketing systems Exclude candidates who: Have only academic background with no real support experience Do not have practical exposure to Windows troubleshooting Do not have any experience with Microsoft 365 or AD
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