Assistant Guest relations Manager...
Pubblicato il 03-09-2026 - hosco_abroad in Trieste
Company DescriptionConstance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job Description Constance Ephelia, a luxurious resort in the Seychelles, is seeking an Assistant Guest Relations Manager. This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of customer service. - Ensure a warm welcome and fond farewell for all guests, creating memorable first and last impressions - Organise and manage special events, VIP arrivals, and personalised guest experiences tailored to individual preferences - Conduct regular guest satisfaction surveys and implement improvements based on feedback to enhance overall satisfaction - Train and mentor new team members in guest relations best practices and luxury hospitality standards - Maintain accurate guest records and preferences using hotel management software to enable personalised service delivery - Assist in developing and implementing strategies to enhance guest satisfaction and loyalty programmes - Handle guest complaints and concerns with professionalism, ensuring swift resolution and follow-up - Coordinate with other departments (housekeeping, food and beverage, concierge) to ensure seamless guest experiences - Manage guest communications, including correspondence, special requests,
and pre-arrival information - Monitor and maintain service quality standards across all guest touchpoints - Support the coordination of concierge services and arrange bespoke experiences for guests Qualifications* Job Qualifications* - - Bachelor's degree in Hospitality Management or related field - Fluency in French, Italian, or Arabic, with excellent English communication skills (written and verbal) - Minimum of 3 years' experience in guest relations or hospitality management, preferably in a luxury resort setting - Strong leadership and team management capabilities - Excellent problem-solving abilities, attention to detail, and composure under pressure - Proficiency in hotel management software and Microsoft Office suite - In-depth knowledge of luxury hospitality standards and practices - Flexibility to work varying shifts, including weekends and holidays - Cultural sensitivity and adaptability in a diverse environment - Understanding of Seychelles tourism industry (desirable) Additional InformationWORK WITH CONSTANCE Join a team where well-being, career development, and collaboration are at the heart of everything we do. - We believe in continuous learning and growth to help our teams achieve their full potential. - A strong family spirit is part of our identity, we support and care for one another. - We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. - Our passion for luxury hospitality is reflected in every detail of the guest experience. - We are committed to environmental and societal contributions, integrating sustainability into everything we do. We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. Be part of a company that values people, innovation, and excellence. vetrinabakeca