03 set - Genova
Carnival Cruise Line
ph3Descrizione dell’offerta di lavoro /h3pAre you passionate about staff development and training? Do you have a knack for transforming sales teams into storytelling ambassadors who can effectively convey value and inspire customers?We are looking for a bright and motivated Sales Capabilities Manager to join our team at the Company’s Headquarters in Genoa – Italy. In this role, you will design and oversee global training initiatives, ensuring alignment, consistency, and effectiveness across all locations, while leading a multicultural team and driving the performance of our Customer Centers worldwide. /ph3Live your ambition. Lead with impact /h3pIn this role, you will act as a key enabler of change, elevating training into a strategic lever for business performance, driving engagement, consistency, and excellence across markets. /ph3Global Training Strategy Execution /h3pYou will shape and coordinate the global training strategy, transforming agents into Costa storytellers and ambassadors. You will plan and oversee cross-location training delivery (product, process, sales skills, quality), ensuring consistency, innovation (including e-learning), and alignment with business priorities. /ph3Performance, Data Continuous Improvement /h3pYou will translate business needs into structured training plans, defining and monitoring KPIs, analyzing performance through tests and feedback, and validating results. You will track training effectiveness and implement corrective actions, continuously improving learning paths to enhance both efficiency and commercial impact. /ph3Leadership, Collaboration Innovation /h3pYou will lead a core team of 5 people and coordinate, in a dotted line, international trainers across Costa Customer Hub and MST BPO (Spain Americas),
driving alignment and sharing best practices. You will also support the development of innovative training tools and e-learning platforms, leveraging advanced tools and AI solutions to scale learning and generate actionable insights. /ph3What makes you unique /h3ulli6–8 years of experience managing international training teams in global and multicultural environments, supported by a solid academic background in Economics, Business Administration, Management Engineering, Marketing, or Communication. /liliProven expertise in designing innovative training programs (classroom, workshops, role plays, e-learning), including the ability to build e-learning platforms from scratch, define structured learning paths, and set KPIs. /liliStrong analytical capabilities to translate business needs into training plans, define and monitor KPIs, analyze performance (tests, feedback), and drive continuous improvement, ensuring measurable impact on performance. /liliProficiency in Word, Excel, and PowerPoint; knowledge of Power BI and AI tools (Copilot, ChatGPT, Gemini) is a plus. /liliFluent in Italian and English; additional languages (French, Spanish, German) are a strong plus. /liliWillingness to travel /li /ulh3What we offer /h3h3Your Journey with Us /h3pAt Costa, we make your onboarding experience smooth and welcoming, with flexible lavoro da remoto policy.
/ph3Benefits That Matter /h3ulliEnjoy daily meal vouchers, exclusive discounts, and access to our platform for sports, travel, and cultural perks. /liliWe also provide free medical insurance and additional welfare benefits for you and your family. /li /ulh3Lifestyle Family Care /h3ulliCelebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices. /li /ulh3Growth Engagement /h3ulliWe invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong. /li /ulh3Your Employment /h3pOpen-term, full-time, hybrid. /ppCBA: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra". /ppSalary Range: 55.000- 60.000 based on skills and professional experience and individual incentive scheme. /ph3Who we are /h3pOur community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests. Costa belongs to the Carnival Corporation plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land. We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do. /ppPosting Date: /p /p #J-18808-Ljbffr
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