03 set - Milano
Beni di consumo e di lusso / Moda
Within our Flagship Store in Milan , we are searching for a Senior Client Advisor .
Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
Accountabilities
Sales and Services
Maximize sales opportunity deriving from any entrance in store
Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events
Contribute to the KPIs achievement
Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
Handle sales process as per delivery standards (from Welcome to Packaging)
CRM
Enrich CRM data base with clients granting KPIs quality in data collection
Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)
Other Activities
Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines
Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored
Desired Skills and Experience
6-8 years of experience in luxury retail sales
Excellent selling skills
Knowledge of fine Jewellery & Watches is a plus
Passion for the brand
Strong Interpersonal skills and outstanding customer orientation
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