03 set - Roma
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At SOLPLANET, we are driven by a simple idea: solar for everybody
We strive to create the best possible experience for distributors, installers and end users
That ́s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Our belief At SOLPLANET, we are driven by a simple idea: solar for everybody
We strive to create the best possible experience for distributors, installers and end users
That ́s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
AISWEI has more than 15 years of expertise in R&D; and manufacturing, with a strong technology heritage from both Germany and China
With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day
How you ́ll help us Country Manager Support Support the Country Manager in day-to-day business operations
Coordinate follow-up of strategic initiatives and action plans
Prepare presentations, meeting materials and executive summaries for management discussions
Support communication and coordination with headquarters and internal departments
Identify opportunities to improve operational efficiency and internal processes
Sales Operations & Order Coordination Coordinate customer orders from order confirmation through delivery
Monitor order status, delivery schedules and customer commitments
Coordinate with Operations, Logistics and Headquarters to ensure timely deliveries
Proactively communicate order updates to customers and distribution partners
Support demand planning and sales forecasting activities
Maintain accurate sales and order information within CRM and internal systems
Assist in resolving order-related and delivery issues
Customer Support & Coordination Coordinate customer enquiries from pre-sales through after-sales support
Ensure prompt follow-up of customer requests and internal action items
Coordinate commercial and technical information between customers and internal teams
Support quotation follow-up and commercial documentation
Maintain excellent communication with distributors, installers and customers throughout the order lifecycle
Customer Service Coordination Coordinate customer service activities together with the Technical Support team
Facilitate effective collaboration across Sales, Technical Support, Operations, Logistics, Finance and Headquarters
Monitor service requests and ensure timely follow-up
Coordinate issue resolution with internal stakeholders
Support continuous improvement of customer satisfaction
Business Operations Maintain CRM data accuracy and commercial documentation
Prepare operational and commercial reports, KPI dashboards and business performance analyses
Support business planning, forecasting and internal reporting
Coordinate internal meetings and follow-up actions when required
Collect market feedback and support continuous business improvement initiatives
Events & Commercial Support Support the organization of customer events, technical academies, webinars, roadshows and trade fairs
Coordinate logistics and operational preparation for commercial activities
Support customer meetings, exhibitions and partner events by coordinating logistics, documentation and follow-up activities
Support the execution of local marketing activities, customer events, product launch and commercial campaigns in cooperation with the team
Requirements Your background and skills Bachelor's degree in Business Administration, Engineering, Economics, Marketing or a related field
At least 2 years of experience in sales operations, business operations, commercial support or customer support
Experience in B2B environments is preferred
Experience in the photovoltaic, renewable energy or electrical industry is preferred
Experience in order management, customer support or sales operations within an international company is considered an advantage
Experience working in an international and cross-functional environment is preferred
Experience using CRM platforms (Salesforce, HubSpot or similar) is considered an advantage
Excellent communication and interpersonal skills
Strong organizational and coordination abilities
Customer-oriented mindset
Excellent follow-up and execution skills
Strong analytical and problem-solving capabilities
Ability to manage multiple priorities in a dynamic environment
Proactive attitude with a strong sense of ownership
Ability to work independently while collaborating effectively within international cross-functional teams
Fluent Italian
Business fluent English (written and spoken)
The position is primarily office-based in Bari to ensure close collaboration with the Country Manager and the Italian team
Willingness to travel regularly throughout Italy and occasionally internationally
Valid driving licence
Benefits What we offer Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry
By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties.
You can revoke your consent at any time, either by email or in writing by mail.
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