Mgr-Front Office I

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7n2uyz

ph3Additional Information /h3pJob Number /ppJob Category Rooms Guest Services Operations /ppLocation Via Caio Duilio 3, Forte dei Marmi, Lucca, Italy, 55042VIEW ON MAP /ppSchedule Full Time /ppLocated Remotely? N /ppPosition Type Management /ppPay Range: EUR 28.000 - 32.000 Annual Salary /ph3Job Summary /h3pAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. /li /ulpOR /pulli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. /li /ulh3CORE WORK ACTIVITIES /h3h3Maintaining Guest Services and Front Desk Goals /h3ulliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. /liliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /liliHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. /liliSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met. /liliEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. /liliUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. /li /ulh3Supporting Management of Front Desk Team /h3ulliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /liliEncourages and building mutual trust, respect, and cooperation among team members. /liliServing as a role model to demonstrate appropriate behaviors. /liliSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /liliEstablishes and maintains open,



collaborative relationships with employees and ensures employees do the same within the team. /liliSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. /li /ulh3Ensuring Exceptional Customer Service /h3ulliProvides services that are above and beyond for customer satisfaction and retention. /liliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /liliResponds to and handles guest problems and complaints. /liliSets a positive example for guest relations. /liliEmpowers employees to provide excellent customer service. /liliObserves service behaviors of employees and provides feedback to individuals. /liliInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction. /liliEnsures employees understand customer service expectations and parameters. /liliInteracts with guests to obtain feedback on product quality and service levels. /liliEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. /li /ulh3Managing Projects and Policies /h3ulliImplements the customer recognition/service program, communicating and ensuring the process. /liliTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. /liliSupervises same day selling procedures to maximize room revenue and control property occupancy. /liliSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. /liliEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /li /ulh3Supporting Human Resource Activities /h3ulliSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /liliSolicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. /liliBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.



/liliAssists as needed in the interviewing and hiring of employee team members with the appropriate skills. /liliSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /liliParticipates in employee progressive discipline procedures. /li /ulh3Additional Responsibilities /h3ulliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /liliAnalyzes information and evaluating results to choose the best solution and solve problems. /liliInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /liliPerforms all duties at the Front Desk as necessary. /liliRuns Front Desk shifts whenever necessary. /liliParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppAutograph Collection è una collezione in costante espansione di hotel indipendenti a quattro e cinque stelle, ognuno dei quali offre esperienze uniche e memorabili. Ogni hotel è stato scelto con cura per la qualità, l'originalità, il carattere audace e la capacità di offrire ai viaggiatori di oggi una gamma di esperienze esclusive adatte al loro senso individuale dello stile e dell'avventura. Tutti gli hotel Autograph Collection cercano di attrarre l'Individualista, il consumatore di riferimento del brand. L'Individualista è una persona che usa il viaggio come un'opportunità per aggiungere qualcosa alla propria storia personale: in sostanza, seleziona attentamente i nostri hotel sia per viaggi personali che di lavoro, perché sono molto più di un semplice luogo di riposo. Entrando a far parte di Autograph Collection ti unirai a un portfolio di brand con Marriott International. bScegli /b un atmosfera dove puoi svolgere al meglio il tuo lavoro, biniziare /b il vostro percorso verso i nostri obiettivi, bentrare a far parte /b di un fantastico team globale e bdiventare /b la versione migliore di te. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7n2uyz