Assistant Yacht Agent
Pubblicato il 03-09-2026 - Luise Yachting Riviera in Roma
pstrongI. MAIN PURPOSE OF THE JOB /strong /ppbr / /ppThe position aims to support both the Formalities Department and the Operations Technical Departments within the extended Ligurian area by acting as a key point of contact for the implementation of current formalities, operational and technical duties. The role ensures the highest service standards through a variety of daily tasks, contributing to the successful fulfilment of clients' requests, the Company's global operations, management directives and overall performance targets. /ppbr / /ppstrongII. DUTIES AND RESPONSIBILITIES /strong /ppUnder the responsibility of Area Managers /ppbr / /ppII.1 CLIENTS: Focal point for communication with designated vessels at any time /ppPRE-ARRIVAL /ppCompletion of all sanitary, immigration formalities and port clearances. /ppOpening protocol number allowing cost allocations. /ppPreparation and anticipation of any services required by clients. /ppCoordination and support for operational and technical requests prior to vessel arrival. /ppARRIVAL STAY /ppWelcome vessel on site. /ppFollow-up of all formalities during the yacht's stay. /ppOS data entry of service costs and charges according to the correct protocol number. /ppSupport the Operations and Technical Departments by coordinating suppliers, assisting with technical interventions, logistics, deliveries and any operational requirements requested by the client or internal teams. /ppDEPARTURE /ppCollect all suppliers' invoices related to the services provided. /ppTransmit the complete file, including all supporting documents, to the Invoicing Department within a maximum of 7 days after the vessel's departure. /ppEnsure all operational and technical activities have been properly completed and reported before closing the file. /ppII.2 OFFICE:
Permanent duties /ppCross-check internal compliance tools. /ppProvide administrative and operational support to the Formalities, Operations and Technical Departments as required. /ppThe overall content of duties is subject to re-evaluation according to the agency workload. /ppMaintain strict confidentiality of all company and client information at all times. /ppbr / /ppstrongIII. QUALIFICATION REQUIREMENTS /strong /ppbr / /ppBilingual in English and Italian (written and spoken). /pp2 or more years of maritime/yachting agency experience. /ppCertificate of higher education. /ppDriving licence B (A licence for 125cc scooter is a plus). /ppProficiency in Microsoft Office Suite. /ppProficiency in internal database tools. /ppOnboard experience is a plus. /ppbr / /ppstrongIV. SKILLS AND EXPERIENCE /strong /ppbr / /ppExcellent organizational and time management skills. /ppExcellent interpersonal and communication skills (both verbal and written). /ppMulti-cultural and cross-cultural awareness and experience. /ppAbility to work independently as well as within a team. /ppCustomer service and luxury sector experience is a plus. /ppAbility to manage multiple priorities across formalities, operational and technical activities. /ppbr / /ppstrongV. KEY BEHAVIORS /strong /ppbr / /ppAccountability and flexibility in duties. /ppProactive attitude and strong problem-solving skills. /ppPolite and professional behaviour. /ppTeam player with a collaborative spirit. /ppWillingness to support different departments according to operational needs. /ppFull flexibility to work outside standard office hours (emails, WhatsApp and phone calls), subject to customer and service requirements during the season (May–October). /ppClean corporate uniform must be worn at all times while on duty. /p