Service Product Engineer - MoorMaster
Pubblicato il 03-09-2026 - Cavotec in Milano
pb Join Cavotec and help shape the future of sustainable industry. /bp At Cavotec, we develop innovative electrification and automation technologies that make ports and industrial operations safer, cleaner, and more efficient. /pp With over 50 years of engineering excellence and a global presence, we are driving the energy transition by delivering solutions that support decarbonisation and operational efficiency for customers worldwide. /pp If you're looking for an international environment where engineering expertise meets innovation and customer focus, we'd love to hear from you. /pp Se desidera conoscere i requisiti per questo ruolo, continui a leggere per trovare tutte le informazioni pertinenti. brpb Your mission /b /pp As a MoorMaster Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions. /pp You will assist field service teams, troubleshoot complex systems, assess warranty cases, and support sales-related technical activities. /p pb Key Responsabilities: /b /pulli Maintain expert level of assigned products’ knowledge and application. /lili Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering. /lili Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality. /lili Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed. /lili Assist in resolving design related non conformities,
ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE. /lili Identify and propose solutions to escalate any technical or project related risks. /lili Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards. /lili Troubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences. /lili Cooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions. /lili Support the Service Spare Parts Manager in the identification of the spare parts. /lili Support the Service Managers in the preparation of the technical document for the Field Service organization to execute the job. /lili Support Field Service trouble shooting and diagnostic, propose remedial actions providing technical Customer Service and conducting product training on an as needed basis. /lili Review and validate the assigned products’ documentation including OM manuals. /li /ul pb What we are looking for:
/b /pullib Electrical Engineering degree /b or equivalent background required; /lili Experience in negotiating international warranty contracts; /lili Worked in a multicultural environment; /lili Strong interpersonal skills; /lilib Proficient in English /b /li /ul pb Location: /b Near Milan (Italy) or near Bergen (Norway) or near Helsinki (Finland) /p pb What we offer /b /pulli Annual Salary: €35. , depending on experience and qualifications. /lili Permanent employment within a well-established and highly innovative multinational company. /lili CCNL Metalmeccanico, including welfare benefits, supplementary healthcare, and pension fund. /lili Up to 10 paid hours per year to attend medical appointments for yourself and your minor children. /lili Professional development and continuous learning opportunities. /lili Flexible working hours and lavoro da remoto policy. /lili Company canteen and company free parking. /lili Employee wellbeing initiatives and a collaborative working environment. /lilib One month of mandatory training in New Zealand. /b /li /ul pb Our commitment /b /pp At Cavotec, we believe that innovation starts with people. /pp We are committed to fostering an inclusive workplace where diverse perspectives are valued, talent is developed and every individual can make a meaningful impact. /pp If you are passionate about engineering, innovation and sustainability, join us and help build the technologies of tomorrow b . /b /p pb Additional information / How to apply /b /pp Interested in joining Cavotec? /pp Please submit your updated CV in English through our Careers page u or LinkedIn. /u /pp Only candidates whose qualifications closely match the requirements will be contacted. /p pu Candidates not in line with the requirements will not be considered. xrdbqlu /u /ppb Please attach your updated CV in English to your application. /b /p /p /p