03 set - Muggiò
GWM Italia
About the Company
Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consultare attentamente la panoramica riportata di seguito.
GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D;, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.
About the Role
Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts; department.
Responsibilities
- Responsible for the construction of technical management/training/warranty and claim process and team building;
- Responsible for technical support and quality system and warranty system construction;
- Responsible for the formulation of KPI of technical quality team and service stations;
- Responsible for the implementation of technical quality business plan;
- Responsible for the formulation and implementation of training plans;
- Responsible for setting up the training classes;
- Responsible for KPI development of warranty team;
- Responsible for warranty business planning and warranty management of service stations and dealers;
- Undertake related tasks of the department;
Qualifications
- Fluent English and Italian. xysqume
- Experience in the OEM or distributor same position in European market mainstream vehicle brands.
Required Skills
- Customer-Centric Mindset & Empathy
- Leadership & Team Management
- Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Adaptability & Resilience
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