04 set - Italia
Assetara
About the job Client Relationship & Support Specialist — Naples Dist 2, Italy
Company: Assetara Limited
Role: Client Relationship & Support Specialist (Naples Dist 2, Italy)
Department: BROKER
Employment Type: Independent Contractor / Remote
About the Role:
We are looking for a dedicated Client Relationship & Support Specialist to join our team remotely through the Assetara platform. In this role, you will act as a key point of contact for our clients, providing professional, warm, and concierge-level account assistance. (Note: While the internal operational title for this function is "Broker", this role focuses entirely on client communication, CRM administration, and support services—it does not involve acting as a regulated financial broker, investment adviser, or portfolio manager.)
Key Responsibilities:
- Client Communication: Provide professional, warm, accurate, and concise communication exclusively within the official Assetara workspace and approved tools.
- Concierge Support: Deliver scheduled client calls, review portfolio context in advance, and assist clients with platform navigation while strictly adhering to compliance limits.
- Queue & SLA Management:
Prioritize unread client threads, handle SLA compliance disciplines, and conduct authorized proactive outreach to clients.
- CRM Administration: Maintain accurate, timely, and complete client notes within the system without copying unnecessary personal data.
- Escalation & Compliance: Immediately identify and escalate red flags, complaints, security incidents, or matters outside authorized boundaries according to company compliance rules.
Requirements & Compliance Standards:
- Strict adherence to operational, security, and compliance guidelines (including mandatory completion of initial training and identity checks).
- Professional remote work discipline, time management, and availability window compliance.
- Absolute commitment to confidentiality, data protection regulations (handling Client Data strictly on documented instructions), and anti-fraud protocols.
- Strict Prohibitions: Must never provide personalized investment advice, promise guaranteed returns, handle client funds/private keys, or use unapproved external communication channels.
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