02 set - Italia
TECEZE
Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity
We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.
Locations:
Italy – Priolo / Priolo Gargallo / Fiorenzuola d'Arda / Lugagnano Val d'Arda / Modena / Napoli / Padova
Experience: 3–4+ years
Region: EMEA
Position: Backfill Engineer
Key Skills & Requirements:
• 3–4+ years of experience in IT Service Management / EUC / Deskside Support
• Strong hands-on experience in Desktop / End User Computing support
• Knowledge of infrastructure components and desktop hardware
• Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
• System recalibration and hardware sanitization/maintenance
• Strong network troubleshooting knowledge
• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
• Experience with Windows OS installation, configuration and troubleshooting
• Knowledge of patching, package installation and troubleshooting
• Experience supporting conference room / meeting room devices, including:
- Polycom
- Cisco
- Star Leaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Cameras
- IP Phones
- Experience with remote support tools such as RDP, iDRAC, iLO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing Antivirus, Windows patches, feature packs and endpoint updates
- Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc.
- Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of ITSM tools and processes
- Experience working in a Managed Service environment
- Strong understanding of ITIL Service Management processes
- Good stakeholder management and customer service skills
- Excellent English communication and analytical skills
Additional Responsibilities:
• Laptop stock and inventory management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non-network devices
• Troubleshooting end-user devices and infrastructure-related issues
• Supporting regional IT operations and ensuring SLA adherence
Interested candidates can share their updated CV along with:
Total Experience | Relevant EUC/Deskside Experience | Current Location | Notice Period | Current CTC | Expected CTC | Preferred EMEA Location
Please DM me or share your profile if you are interested or know someone suitable.
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