Guest service desk agent

04 set - Roma
IHG Hotels & Resorts

Vision support the six senses vision of reconnecting people with themselves, others and the world, delivering emotional hospitality, responsible fun, and pioneering wellness experiences.

Duties and Responsibilities

- check and assist with the daily setup of the spa reception according to six senses spa standards.
- re‑confirm and verify guest bookings, manage appointment cards and schedules for the following day.
- maintain cleanliness and hygiene of the reception and front‑of‑house spa areas, including wet zones.
- remove and replace towels and amenities in common spa areas as needed.
- offer retail products appropriately and ensure the retail area is set up to standards.
- answer telephone and email communications.
- uphold six senses guidelines,



service standards and lqa benchmarks.

Qualifications

- high school diploma or equivalent; at least 1year experience in luxury spas or health clubs.
- hospitality diploma from a recognized school is preferred.

Technical Skills

- ms office (word, excel, powerpoint, outlook).
- up‑to‑date with fitness and wellness trends.
- fluent in italian and english; additional languages are a plus. eu work permit.

Compensation

annual gross salary range: €19000 – €22500.

six senses rome is an equal‑opportunity employer.

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