04 set - Milano
Jobtailor
Requirements
Solid knowledge of Customer Operations processes within the energy & utilities sector
Strong analytical and problem-solving skills
Understanding of the business context and ARERA-regulated framework
Ability to synthesize complex information for different stakeholders
Proficiency in MS Office (Excel, Access, PowerPoint)
English as an additional skill
Growth- and innovation-oriented mindset
SQL or other programming languages are a plus
Core Competencies
Demonstrates strong analytical and problem-solving capabilities within Customer Operations processes in the energy and utilities sector, with a focus on data consistency and effective collaboration. Proficient in managing billing data and understanding ARERA-regulated frameworks to drive continuous improvement and innovation.
Highest-signal resume keywords
Customer Operations Processes
Analytical Skills
Problem-Solving Skills
MS Office Proficiency
ARERA-Regulated Framework
Hard Skills
Data Management
Billing Data Monitoring
SQL
Data Analysis
Tariff Charge Allocation
Soft Skills
Growth-Oriented Mindset
Effective Collaboration
Information Synthesis
Industry Keywords
Energy Sector
Utilities Sector
Digitalization
Performance Management
Corporate Information Systems
Tools & Technologies
MS Excel
MS Access
MS PowerPoint
Manage discrepancies between inbound and outbound cycles by aligning supply points, volumes, and amounts
Drive corrective actions using an analytical, data-driven approach
Monitor and update billing data, commercial master data, and RCU
Oversee correct allocation of tariff charges to the billing system
Identify and manage high-consumption gas delivery points outside the TIF scope
Verify data consistency requested by other departments across corporate information systems
Contribute to continuous improvement, digitalization, and effective collaboration within the Performance Management & Reporting team
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