pbAbout Deutsche Telekom /b /ppDeutsche Telekom connects millions of people around the world. /ppWe are a leading telecommunications company and a trusted companion in a connected world—at home, at work, everywhere. /ppbr/ppWe believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. Our goal is simple: connect everyone to the opportunities of today while shaping a sustainable tomorrow. /ppbr/ppat Deutsche Telekom /ppFor people who want to build more than products: real impact. /ppbr/ppAt Deutsche Telekom, we develop digital products, services and platforms used by millions of people across Europe every day. Within our . department, we bring together product management, engineering, design, data and AI to build experiences that are simple, intelligent and relevant at scale. /ppbr/ppWe are looking for a bSenior Lead AI Experience UX Design (m/f/d) /b to define and drive the future of AI-powered customer experiences across Telekom's digital ecosystem. This role combines strategic leadership, UX excellence, AI innovation and cross-functional influence to shape products that are intelligent, responsible and deeply human. /ppbr/ppbWhat We Provide /b /ppWe believe exceptional innovation happens when talented people are empowered to lead. /ppbr/ppOur culture is built around: /pp• Purpose-driven innovation with measurable customer and business impact. /pp• An international, multidisciplinary team shaping the future of AI experiences. /pp• End-to-end ownership from vision through execution. /pp• Opportunities to influence products used by millions of customers worldwide. /pp• Continuous professional growth and executive leadership development. /pp• Flexible hybrid work environment based in Milan. /pp• Collaboration across Telekom's international product, engineering and AI organizations. /ppbr/ppbWhat You'll Do /b /ppAs bSenior Lead AI Experience UX Design /b, you will define the strategic vision for AI-driven customer experiences while leading design excellence across multiple products and initiatives. /ppbr/ppYou will: /pp• Define the long-term UX vision and AI experience strategy for customer-facing products.

/pp• Lead the design of next-generation AI-powered experiences across conversational AI, generative AI, automation and intelligent assistance. /pp• Shape human-AI interaction frameworks that ensure transparency, trust, explainability and responsible AI adoption. /pp• Drive UX strategy from discovery through delivery, ensuring customer value and business outcomes. /pp• Lead multidisciplinary teams consisting of UX designers, researchers, product managers, engineers and AI specialists. /pp• Establish design principles, governance and best practices for AI-powered products. /pp• Champion experimentation through rapid prototyping, AI model exploration and iterative validation. /pp• Translate complex AI capabilities into intuitive, accessible and delightful user experiences. /pp• Influence executive stakeholders through design strategy, vision presentations and data-driven decision making. /pp• Foster a high-performing design culture by coaching, mentoring and developing designers and design leaders. /pp• Drive Design System evolution to support emerging AI interaction patterns and multimodal experiences. /pp• Stay at the forefront of AI, UX and emerging technologies, bringing external innovation into Telekom. /ppbr/ppbYour Skills /b /ppYou combine strategic leadership with outstanding design craftsmanship and deep expertise in AI-powered experiences. /ppbr/ppbDesign Leadership /b /pp• Proven ability to define UX vision and design strategy for complex digital ecosystems. /pp• Experience building and leading high-performing design teams. /pp• Strong stakeholder management at senior executive level. /ppbr/ppbAI Emerging Technologies /b /pp• Deep understanding of Generative AI, LLMs, AI Agents, conversational interfaces and intelligent automation. /pp• Hands-on experience working with AI models, APIs and rapid AI prototyping.

/pp• Strong understanding of AI limitations, evaluation methods, trust, safety and explainability. /ppbr/ppbUX Product Design /b /pp• Expert knowledge of human-centered design methodologies. /pp• Advanced interaction design and information architecture skills. /pp• Expertise in complex workflows, service design and customer journeys. /pp• Strong visual design and interface design capabilities. /pp• Experience designing multimodal AI interactions across web, mobile and conversational interfaces. /ppbr/ppbDesign Systems Innovation /b /pp• Experience defining scalable design systems for AI-enabled products. /pp• Ability to establish new interaction patterns for emerging technologies. /pp• Passion for experimentation and innovation. /ppbr/ppbLeadership Communication /b /pp• Exceptional communication and storytelling skills. /pp• Ability to influence senior leadership and align diverse stakeholders. /pp• Experience mentoring senior designers and design managers. /pp• Excellent facilitation and workshop leadership skills. /ppbr/ppbResponsible AI /b /pp• Deep understanding of AI ethics, accessibility, bias mitigation, transparency and inclusive design. /ppbr/ppbYour Profile /b /pp• Master's degree in Design, Human-Computer Interaction, Psychology, Computer Science or a related field. /pp• 10–15+ years of professional experience in UX, Product Design or Digital Experience Design. /pp• At least 6–8 years of experience leading multidisciplinary design teams in complex organizations. /pp• 5+ years of hands-on experience designing AI-powered digital products, including Generative AI, conversational AI or intelligent automation. /pp• Proven track record of defining UX strategy for enterprise-scale digital products used by millions of customers. /pp• Strong portfolio demonstrating end-to-end product strategy, AI experience design, leadership impact and measurable business outcomes. /pp• Experience collaborating with Product, Engineering, Data Science and Executive Leadership. •Experience in telecommunications, technology, SaaS or large digital platforms is highly desirable. •Fluent in English; German or additional languages are considered an advantage. /p

Senior Lead AI Experience & UX Design (m/f/d)

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