Account Manager
Pubblicato il 04-09-2026 - Scalapay in Milano
THE MISSION
We are looking for a motivated Account Manager to create long‑term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross‑selling of additional services. Additionally, the Account Manager will be responsible for collecting, analysing, preparing, and reporting key data points.
Key Responsibilities
- Retain and grow your portfolio by leading sales calls, business reviews, and recurring check‑ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio;
- Maximise account value by systematically identifying opportunities for product upselling and the cross‑selling of Scalapay’s ecosystem of services;
- Manage the Go‑Live of your assigned portfolio, assisting the sales team in reducing time‑to‑market and negotiating the best setting with the merchant;
- Optimise integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option;
- Provide consultancy to our merchants on how to optimise revenue and marketing, leveraging Scalapay Value Proposition and your knowledge;
- Manage co‑marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team;
- Use data analysis to spot business opportunities and present custom sales presentations with relevant findings and research;
- Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
- Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager;
- Be an advocate for your merchants with internal stakeholders w