04 set - Bologna
Datalogic
Job DescriptionAs a Field Service Engineer, you will be responsible for installing, maintaining, and repairing a wide range of industrial barcode readers at client sites. You will serve as the primary point of contact for technical support and will play a crucial role in ensuring customer satisfaction through timely and effective service.
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Key Responsibilities
- Installation and Commissioning: Install and commission industrial barcode scanners, ensuring they operate according to customer requirements.
- Maintenance and Repairs: Perform scheduled maintenance and urgent repairs to minimize downtime of equipment, ensuring all work complies with industry standards and safety regulations.
- Technical Support: Provide expert technical support to customers, addressing and resolving issues promptly either on-site or through remote assistance.
- Customer Training:
Conduct training sessions for clients’ staff to ensure understanding and proper use of equipment.
- Documentation: Prepare detailed service reports, maintain accurate records of work performed, and update manuals as necessary.
- Customer Relationship Management: Build and maintain strong relationships with clients, gaining an understanding of their business needs and identifying opportunities for service improvement or product upgrades.
- Feedback and Reporting: Collect customer feedback and report insights to the company to continuously improve service delivery and product development processes.
Requirements
- Education: Diploma or Bachelor degree in a technical field such as electronics.
- Languages: Italian as primary; English as additional language is considered a plus.
- Experience: Minimum of 3 years' experience as a service engineer, preferably within the industrial barcode scanners or a similar field.
Other Information & Specific Skills
- Willingness to travel u
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